Payments:

Payment is due upon receipt of invoice unless other payment terms have been granted. *All invoices not paid within 15 days are subject to a 2% late fee charge. Invoices not paid within 60 days will be subject to collections. Please note that effective January 1, 2019 we no longer accept paper checks. Any and all hardware, digital backups, paper notes or documentation, usernames and passwords will be encrypted and stored securely before this information can be released to the person(s) listed on that account as long as the client’s has no open invoices that have an open balance due. Tech Group Services shall not in any event be liable for economic loss in any form, such as indirect or consequential loss or damage, loss of profits or earnings, punitive or special damages however caused, or for any loss that may occur to the client.

Break Fix Work: Payments are due after work has been rendered, in most cases we will require a credit card on file before any work is started. Unless other arrangements have been made. All onsite and remote work is billed at a minimum of 1 hour based on our current rate schedule. For a list of existing rates please contact our office at 419-692-8300 Option 3.

Remote Support: Before any remote work is started the will require a valid credit card on file and the first hour based on our current rate schedule will need to be paid in full. Any additional hours will be billed upon completion.

Making a payment: We offer a secure portal that you can make a payment via our secure payment gateway. If you wish to make a payment over the phone please contact us at 419-692-8300 Option 3 and you will be transferred to the billing department. You will receive a receipt for all payments for your records.

Managed IT Support: Managed IT contracts, we require a credit card on file for all managed service contracts that will be billed to you monthly the first week of every month unless otherwise stated in the agreement, You will receive a paid receipt along with the original invoice along with and any ticket charges.

After Hours: Any work performed outside our normal business hours are time and a half, holidays are double our normal rate. Unless other billing arrangements were made as stated in the Managed Services Agreement.

Estimates: 

Parts and Hardware:  We always give an estimate before any work is performed. If any hardware or parts are needed we will require a full deposit before any hardware or parts or ordered in unless other arrangements for your issue has been made.Site Survey:  If your requesting an estimate for a larger project that requires a on-site survey there may be a fee applied to the estimate. If the work is completed by Tech Group Services we will waive fees and or apply a credit to your account.

Warranty and Abandon Hardware:

Tech Group Services is not responsible for damage incurred from requested repairs/upgrades. All new parts we provide are covered by a 90-day warranty. If your repaired device seems to be having issues after a repair, please contact us right away for warranty diagnostics. We will be happy to diagnose and replace any defective parts that were used during the original repair within 90 days. Please keep in mind that the warranty does not cover physical damage (such as a broken screen) or water damage done to the device after the initial repair.If you’re equipment is left with Tech Group Services and is not collected within sixty (60) days after we notify you that the requested service is complete, we will treat your equipment as abandoned and it becomes the sole property of Tech Group Services. You agree to not hold Tech Group Services reliable for any damage or claim for the abandoned property, which we may discarded at our sole discretion. Any and all charges are still your responsibility.